Medical Customer Service (Immediate Benefits and Paid Training)

BioLife Plasma Services
Job Description
  • Committed to meet customer service expectations (30%)
    • Greet donors as they enter and exit the donor floor.
    • Answer phones within reasonable timeframe.
    • Maintain orderly filing system, purging records as needed.
 
  • May perform all required duties in the area of Medical History (including, but not limited to): (50%)
     
  • Take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.
  • Perform fingerstick, test sample, and record other donor measures to include hematocrit, total protein and weight.
  • Enter donor information into the Donor Information System (DIS).
  • Prepare and assemble new and repeat donor charts.
  • Coordinate donors to donor floor and compensate donors using the Debit Card system
     
  • May perform specific entry-level duties in the area of Phlebotomy including: (20%)
     
  • Install, prime, and disconnect disposable sets on the plasmapheresis machines.
  • Operate, maintain, and perform trouble-shooting of plasmapheresis machines within scope of training.Refer advanced trouble-shooting to certified technicians.
  • Monitor donors during donation process and respond to donor reactions.
  • Maintain and calibrate equipment.
  • Stock supplies, break down empty cartons and assist with proper disposal.
Contact Information