CUSTOMER CARE ADVOCATE - REMOTE

Posted: 06/19/2022

* $500.00 Sign-On Bonus* 
Astound Broadband Powered by Grande is looking for a few great folks to be the voice of
Astound! The Customer Service Representative is responsible for answering incoming
calls related to: customer billing statements; resolution of payment concerns;
troubleshooting & problem resolution of cable, internet and phone services; selling of new
service; and general inquiries. This role will work to resolve technical issues over the phone
and set up agreed upon service calls only as necessary. This position also promotes
products and services to meet customer needs.
Requirements
 Education: High school diploma or equivalent;
 One to two years of experience within a customer service high-volume call center.
Prior telemarketing, trouble shooting and/or retail sales a plus;
 Enthusiastic, upbeat customer-focused attitude with the ability to listen to and
empathize with the customer. Focus on maintaining and retaining satisfied and happy
Grande customers;
 Basic working knowledge of cable TV, Internet and phone services;
 Flexible to work evenings, weekends, holidays, and overtime as required;
 Proven mathematical ability to calculate basic transactions;
 Must have excellent written & verbal communication skills;
 Ability to work in a fast paced, often changing environment;
 Telecommunications experience a plus but not required;
 Working knowledge of how to navigate in a Windows environment (Proficient PC skills
in a Windows environment).
TRAINING WILL BE REMOTE FOR 9 WEEKS
Additional Work-from-Home Requirements:
 Dedicated, private room in your home that is quiet during work hours.
 Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from
the modem to your company PC.
 Astound will provide all computer equipment.
 Your desktop work surface must have room for 2 PC monitors.
 In the event of disruptions resulting in a poor Internet connection or in-home disruption,
you will be required to work from the office.
 You will be required to sign a written form to acknowledge these work-from-home
requirements.
 Must have a personal cell phone to install a security application.
 Must be present in virtual work environment via company provided webcam during all
working hours.
 Must be meeting minimum performance achievement levels as defined by customer
care leadership.

Next Training Starts on  August 15, 2022
$500.00 Sign-On Bonus (per terms upon offer)

Sound like the career opportunity you've been waiting for? Apply now for immediate

consideration!

Apply online at www.astound.com/about-us/careers/

ASTOUND BROADBAND is proud to be an Equal Opportunity Employer. We embrace,
support, and thrive on each other’s differences to maximize the experience of our
teammates and our community. We are committed to providing an environment of
mutual respect where equal employment opportunities are available to all applicants
and teammates without regard to race, color, religion, sex, pregnancy (including
childbirth, lactation and related medical conditions), national origin, age, physical
and mental disability, marital status, sexual orientation, gender identity, gender
expression, genetic information (including characteristics and testing), military and
veteran status, and any other characteristic protected by applicable law.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part of their essential job
functions cannot disclose the pay of other employees or applicants to individuals who do not
otherwise have access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the employer, or (c) consistent
with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)